Haut.AI has launched Skin.Chat, the world’s first skincare-specialized digital consultant purpose-built for the beauty and skincare industry. Designed by scientists and skin experts, it goes far beyond generic chatbots or static product quizzes. By combining clinical expertise, advanced AI, and seamless in-chat shopping, Skin.Chat delivers trusted recommendations and a personalized experience worth coming back to.

Created for beauty brands that want to offer more than just a transaction, Skin.Chat transforms online shopping into a guided journey. It’s not just another chatbot—it’s a true digital skincare expert that understands skin health, adapts to each customer’s needs, and makes every interaction more meaningful.

Why Skin.Chat Changes the Game in Beauty E-Commerce

Overcoming Shopper Frustration

Today’s beauty consumers face overwhelming product choices and unreliable online guidance. With beauty e-commerce conversion rates hovering around 3% and cart abandonment in skincare and personal care reaching 81% (Statista, 2025), it’s clear that customers want better support when making purchase decisions.

Skin.Chat solves this problem by offering an expert-level, personalized consultation that helps users confidently find the right products while reducing decision fatigue.

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Helping Brands Build Stronger Connections

Beyond the consumer benefits, Skin.Chat is a powerful tool for brands. In an era of rising acquisition costs and the decline of third-party cookies, Skin.Chat enables companies to capture consented first-party data while maintaining direct relationships with their customers. This data is critical for future-proofing personalization and loyalty strategies.

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What Makes Skin.Chat Unique

Science at Its Core

Built on Haut.AI’s proprietary dataset, Skin.Chat delivers clinically accurate skin assessments that guide personalised product recommendations and skincare advice.

Shopping Without Friction

Consumers can add products directly to their cart and checkout within the same chat, eliminating drop-offs between browsing and buying.

Persistent Personalization

Unlike static quizzes, Skin.Chat remembers your skin profile, previous routines, and evolving preferences, making every return visit feel tailored.

Real-Time Conversations

The AI adapts dynamically in natural dialogue, whether users want shorter routines, ingredient swaps, or detailed explanations.

Brand Alignment & Control

Each integration is fully configurable to reflect a brand’s catalog, style, tone of voice, and compliance guardrails.

First-Party Data Colllection

By collecting skincare-specific insights, Skin.Chat empowers brands to optimize CRM, targeting, and product innovation.

SkinPortrait Hub

Users can track their skin’s progress over time, fostering loyalty and encouraging repeat purchases.

Omnichannel Flexibility

Skin.Chat embeds seamlessly into websites, e-commerce platforms, social media, or even in-store touchpoints, ensuring consistent personalization across every channel.

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Benefits for Beauty Brands

• Boost Conversions & Order Value: Relevant, personalized recommendations shorten the path to purchase.
• Operational Efficiency: Automates consultations so human experts can focus on high-value interactions.
• Scalability: Handles seasonal demand and campaigns without extra staffing.
• Future-Proofing with First-Party Data: Builds compliance-ready, brand-owned insights.
• Customer Retention: Always-on support fosters trust, satisfaction, and repeat purchases.

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How Skin.Chat Works

Consumers simply upload a selfie or complete a survey. Instantly, Skin.Chat generates a personalized skin report and tailored product recommendations. Users can:

• Adjust routines in real time (“Show me a shorter skincare routine”)
• Ask ingredient-specific questions (“How should I use retinol?”)
• Purchase products with a single click.

All progress is stored in the SkinPortrait Hub, where users can return to track their journey.

For brands, Skin.Chat integrates flexibly - as a floating button, full-page digital advisor, or embedded widget.